Refund policy

Last updated: September 18, 2026

We want you to love your Cooling Cactus V-Line Mask. If you're not satisfied, we offer a 30-day money-back guarantee from the date of delivery.

To request a refund, email hello@lavenoe.com with your order number and the reason for your return. You do not need to send the product back — just reach out within 30 days of delivery and we'll process your refund.

Refunds are issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your bank.

If your order arrived damaged or incorrect, contact us at hello@lavenoe.com and we'll make it right at no cost to you.